Customer information
Refund &
Cancellation Policy.
This policy explains how cancellations, refunds and the SadiFI 30-day trial work for purchases made through the SadiFI website using Paystack.
1. The 30-day trial
SadiFI offers a 30-day trial for eligible Windows and macOS desktop releases. The trial begins when the SadiFI application first creates or activates the user’s trial entitlement. The trial does not automatically convert into a paid subscription. A paid plan must be selected and purchased separately.
2. Paid subscriptions
Paid plans provide access for the duration selected at checkout, such as 1, 3, 6 or 12 months. Displayed prices include applicable tax. The final amount, currency and payment details are shown before the customer confirms payment through Paystack. Subscriptions do not renew automatically unless recurring billing is clearly introduced and separately agreed to.
3. Cancellation requests
Customers may request cancellation by emailing support@sadifi.com. Include the SadiFI account email address and Paystack payment reference where available. Cancellation stops future access or renewal as applicable; it does not automatically reverse a completed payment.
4. Refunds
Refunds may be considered for duplicate payments, verified payments where access could not be provided, or material service failure. Approved refunds are generally returned through the original Paystack payment method. Applicable statutory cooling-off, cancellation and consumer rights continue to apply and are not limited by this policy.
5. Payment verification
Reaching a payment-success or return page does not itself activate a subscription. SadiFI activates paid access only after server-side Paystack verification and account matching.
6. Contact
For cancellation or refund questions, contact support@sadifi.com. Please keep your Paystack transaction reference available.